Terms of Service

IRONOXA LLC · Last updated: May 2026 · Version 1.0
These Terms of Service (the "Terms") govern your access to and use of all products and services provided by IRONOXA LLC ("IRONOXA", "we", "us", or "our"), including but not limited to cloud and server hosting, IT services, ERP implementation, software development, and any related products or subscriptions (collectively, the "Services"). By placing an order, creating an account, or using any Service, you ("Customer", "you") agree to be bound by these Terms.
Contents
  1. Acceptance of Terms
  2. Services
  3. Accounts & Eligibility
  4. Fees & Payment
  5. Non-Payment, Suspension & Termination
  6. No Refunds
  7. Customer Data & Backups
  8. Acceptable Use
  9. Service Availability
  10. Limitation of Liability
  11. Disclaimer of Warranties
  12. Indemnification
  13. Changes to Terms or Services
  14. Governing Law
  15. Contact

1. Acceptance of Terms

By ordering, accessing, or using any Service, you confirm that you have read, understood, and agree to these Terms, our Acceptable Use Policy, and our Privacy Policy, each of which is incorporated by reference. If you do not agree, you must not use the Services. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity.

2. Services

IRONOXA provides a range of technology products and services. The specific scope, features, billing period, and price of each Service are described at the time of order and in your customer portal. We may use third-party providers and infrastructure to deliver the Services. We reserve the right to modify, enhance, or discontinue any Service or feature, in whole or in part, at any time.

3. Accounts & Eligibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep it updated. We may require identity verification (KYC) before activating certain Services and may refuse, suspend, or terminate Services where verification is incomplete or where we suspect fraud or misuse.

4. Fees & Payment

You agree to pay all fees for the Services you order at the prices in effect when the charge is incurred. Unless stated otherwise, fees are billed in advance for each billing period and are due upon issue of the invoice. Recurring Services renew automatically for successive billing periods unless cancelled before renewal. If you enable auto-renew, you authorize us to charge your saved payment method for each renewal. You are responsible for any taxes, currency conversion costs, and payment-processing fees that may apply.

5. Non-Payment, Suspension & Termination

If an invoice is not paid by its due date, the associated Service may be suspended. If a suspended Service remains unpaid, it may be permanently terminated and all associated resources reclaimed.

Important: The exact timelines for suspension and termination are shown in your customer portal under each Service, because these timelines may change from time to time. It is your responsibility to review the current timelines for your Services in the portal. We are not required to provide additional notice beyond what is shown there. Reactivation of a suspended Service may require full payment of outstanding amounts and is not guaranteed.

We may also suspend or terminate any Service immediately, with or without notice, if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the integrity, security, or availability of our systems or other customers.

6. No Refunds

All fees and charges are non-refundable. All sales are final. We do not provide refunds or credits for partial billing periods, unused Services, downtime, suspension, termination, or dissatisfaction, except where expressly required by applicable law. Cancelling a Service stops future renewals but does not entitle you to a refund of amounts already paid.

7. Customer Data & Backups

You are solely responsible for your own data and backups. IRONOXA does not guarantee, promise, or provide backups of your data unless explicitly purchased as a separate written service. You are solely responsible for maintaining your own independent backups of any data, files, configurations, or content you store on or process through the Services.

To the maximum extent permitted by law, IRONOXA is not liable for any loss, corruption, deletion, or inaccessibility of your data, however caused. Upon suspension, termination, expiry, or cancellation of a Service, all associated data, virtual machines, storage, and resources may be permanently destroyed and are unrecoverable. We are under no obligation to retain, return, or provide access to your data after a Service ends. You should export and back up any data you wish to keep before a Service is suspended or terminated.

8. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy. You are responsible for all content and activity on or through your Services, including the actions of your users and any software you install. Violations of the Acceptable Use Policy may result in immediate suspension or termination without refund.

9. Service Availability

Unless you have a separate written Service Level Agreement (SLA) with us, the Services are provided on an "as available" basis with no guarantee of uptime, availability, or uninterrupted operation. We may perform maintenance, updates, or changes that temporarily affect availability, and we may schedule maintenance windows at our discretion. We are not liable for any downtime, interruption, or degradation of the Services.

10. Limitation of Liability

To the maximum extent permitted by law, in no event will IRONOXA, its owners, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

In all cases, IRONOXA's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total amount you actually paid to IRONOXA for the specific Service giving rise to the claim during the three (3) months immediately preceding the event that gave rise to the liability.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from data loss.

12. Indemnification

You agree to defend, indemnify, and hold harmless IRONOXA and its owners, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your content or data, your violation of these Terms or the Acceptable Use Policy, or your violation of any law or the rights of any third party.

13. Changes to Terms or Services

We may update these Terms from time to time. Changes become effective when posted, with the "Last updated" date revised accordingly. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. Operational details such as suspension and termination timelines, pricing, and features may change and are reflected in your customer portal.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law principles. You agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Services will be the state and federal courts located in Texas, United States, and you consent to their jurisdiction.

15. Contact

For questions about these Terms, contact us at [email protected].

By using IRONOXA Services you acknowledge that you have read and agree to these Terms of Service, the Acceptable Use Policy and the Privacy Policy.